Milwaukee Social Media Speaker - Professional Speaking - Coach
I’m on my way to one of my favorite conferences I attend each year, HDI 2011. I’m doing a pre-conference workshop on social media (details at http://bit.ly/gvrypQ) and a 1 hour session on Customer Service for the Microwave Generation. This is the 6th or 7th time I’m attending this conference, and it’s probably my 50th [...]
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This week when you go to your favorite coffee shop, get your hair cut, talk to your cell phone or cable company, or even go grocery shopping, pause for an extra second and thank those who serve you. It’s Customer Service Week and all week over at Slacker Manager, I’m going to be sharing my [...]
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Last week I spent 5 amazing days with 1900 other IT service and support professionals at the 2009 HDI Annual Conference. I learned a TON of new things that I plan to share with you over the next few days and weeks. For now, I thought I’d share why I attend conferences like this, and [...]
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Hi to all my new friends in Denver, CO at the Rocky Mountain HDI chapter! I had a fantastic time sharing my tips on how folks can recession proof their life. Special thanks to everyone who made time to connect with me before and after my presentation. One of the points in my keynote is [...]
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