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hdi

This week when you go to your favorite coffee shop, get your hair cut, talk to your cell phone or cable company, or even go grocery shopping, pause for an extra second and thank those who serve you.

It’s Customer Service Week and all week over at Slacker Manager, I’m going to be sharing my best tips on making a GREAT customer service week.

If you want a little inspiration this week, I’m doing a webinar this Thursday called Recession Proof Your Customer Service, along with 4 other great sessions from:

If you’re a member of HDI, all 5 webinars are complimentary. There are many levels of membership for HDI, so if you’re an IT service and support professionals, I encourage you to sign up and join us for the webinars!

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5 Reasons to Attend Conferences

Innovation

Last week I spent 5 amazing days with 1900 other IT service and support professionals at the 2009 HDI Annual Conference. I learned a TON of new things that I plan to share with you over the next few days and weeks. For now, I thought I’d share why I attend conferences like this, and [...]

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Thanks Rocky Mountain HDI!

Public Speaking

Hi to all my new friends in Denver, CO at the Rocky Mountain HDI chapter! I had a fantastic time sharing my tips on how folks can recession proof their life. Special thanks to everyone who made time to connect with me before and after my presentation.
One of the points in my keynote is about [...]

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