Milwaukee Social Media Speaker - Professional Speaking - Coach
I’m on my way to one of my favorite conferences I attend each year, HDI 2011. I’m doing a pre-conference workshop on social media (details at http://bit.ly/gvrypQ) and a 1 hour session on Customer Service for the Microwave Generation. This is the 6th or 7th time I’m attending this conference, and it’s probably my 50th [...]
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Last week I spent 5 amazing days with 1900 other IT service and support professionals at the 2009 HDI Annual Conference. I learned a TON of new things that I plan to share with you over the next few days and weeks. For now, I thought I’d share why I attend conferences like this, and [...]
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