Leadership is about serving the people who choose to follow you. You need to know how to manage up and down the chain of command using cutting edge tools. Phil Gerbyshak can teach your team to fight the aging out of institutional passion and knowledge by building digital community and attracting an engaged new generation of leaders.
Phil wrote the book on how to be a service desk manager, aptly titled Service Desk Manager’s Crash Course, focused on his experiences as a vice president of information technology for nearly 8 years.
Phil also was the co-author of the Slacker Manager blog (now defunct) which got averaged over 500,000 views at the height of its popularity.
Christy Lewandowski, one of Phil’s former direct reports says this about Phil’s leadership and management style: “As a manager, Phil did a great job of figuring out the individual strengths of our team members and using them to make our team stronger. He was tuned in to the strengths and weakness of each person and used that knowledge to help the Help Desk become as efficient and effective as possible.”