This week is Customer Service Week, and I have 2 presentations I’ll be doing this week; one in person at Weber State University in Ogden, Utah (where I’m writing this post at the downtown Ogden Marriot) and for HDI via webinar (which you can sign up for free at HDI’s website. I hope you can join me in the webinar (already 1000 signed up for this week’s webinar series) at 12 noon central.
Here’s the schedule for the week:
Monday, October 6th – Brandon Caudle – "Customer Service Villains" – Battling the enemies of Exceptional Customer Service
Tuesday, October 7th – Pete McGarahan – "One for All, and All for One" – The Power of a Team!
Wednesday, October 8th – Bren Boddy-Thomas – “Changing your Clark Kent Help Desk into a Superman TEAM!”
Thursday, October 9th – Kirk Weisler – “Finding Your Green Lantern”
Friday, October 10th – Phil Gerbyshak – “Superhero U: Unleashing Your Inner Customer Service Super Hero”
If you’d like me to come to your organization to share the customer service message, send me an email and let’s get it booked for 2009.
