Comments on: Customer Service Is… http://www.philgerbyshak.com/customer-service-is/ Milwaukee Social Media Speaker - Professional Speaking - Coach Tue, 07 Feb 2012 22:12:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Daniel Raeder http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4970 Daniel Raeder Wed, 03 Feb 2010 00:09:23 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4970 Customer Service is a school of thought, a skill that is hard to teach, an innate quality in a person who has a desire to help. Customer Service fulfills an emotional need in the customer which brings validation and resolution to his/her concern, problem or issue. Customer Service at its very basic is relationship building. Customer Service is a school of thought, a skill that is hard to teach, an innate quality in a person who has a desire to help. Customer Service fulfills an emotional need in the customer which brings validation and resolution to his/her concern, problem or issue. Customer Service at its very basic is relationship building.

]]> By: Alexandra http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4888 Alexandra Sun, 10 Jan 2010 22:14:27 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4888 I agree with Justin Iiams' comment on what customer service is. Customer service also should be of a quality that even though the customer has a problem, the way that the problem is dealt with makes the customer even happier and more loyal to the company AFTER than he/she was before the problem occurred. I agree with Justin Iiams’ comment on what customer service is. Customer service also should be of a quality that even though the customer has a problem, the way that the problem is dealt with makes the customer even happier and more loyal to the company AFTER than he/she was before the problem occurred.

]]> By: MAPping Company Success http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4884 MAPping Company Success Fri, 08 Jan 2010 06:32:34 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4884 [...] (which includes all his writings from Slacker Manager) along with a namesake blog said in his Monday post, “I was looking up what customer service meant to me, and what it means to others;” he [...] [...] (which includes all his writings from Slacker Manager) along with a namesake blog said in his Monday post, “I was looking up what customer service meant to me, and what it means to others;” he [...]

]]> By: rockandrollguru http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4880 rockandrollguru Thu, 07 Jan 2010 00:18:21 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4880 Nice list, Phil...looks like the outline for a book :-) Nice list, Phil…looks like the outline for a book :-)

]]> By: Ludo Raedts http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4879 Ludo Raedts Wed, 06 Jan 2010 20:29:35 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4879 Customer Service is what we invented because we sell products and service no one can understand and we are not honest about that before we sell it. So: Customer Service should be unnecessary (in let's say 90% of the cases) Customer Service is what we invented because we sell products and service no one can understand and we are not honest about that before we sell it.

So: Customer Service should be unnecessary (in let’s say 90% of the cases)

]]> By: Justin Iiams http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4875 Justin Iiams Tue, 05 Jan 2010 18:36:33 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4875 To me, Customer Service is first and foremost giving every customer the red carpet treatment. Secondly, if and when (because Mr. Murphy likes to poke his nasty head around from time to time) you have a complaint, customer service is making sure the complaint is heard, acknowledged, addressed, and fixed. I told my customers when I worked for AT&T whenever there was an issue "I may not be able to fix this today, but if you would give me 24-48 hours, I will have a resolution for you and will call you with results". Even the most cranky customers cannot complain about this. The best thing to remember when dealing with customers (even if they are unruly, obnoxious, unfair, or just mean) is that they are the ones putting a dollar sign in front of the numbers on your paycheck. The happier they are, the happier you are. To me, Customer Service is first and foremost giving every customer the red carpet treatment. Secondly, if and when (because Mr. Murphy likes to poke his nasty head around from time to time) you have a complaint, customer service is making sure the complaint is heard, acknowledged, addressed, and fixed. I told my customers when I worked for AT&T whenever there was an issue “I may not be able to fix this today, but if you would give me 24-48 hours, I will have a resolution for you and will call you with results”. Even the most cranky customers cannot complain about this.

The best thing to remember when dealing with customers (even if they are unruly, obnoxious, unfair, or just mean) is that they are the ones putting a dollar sign in front of the numbers on your paycheck. The happier they are, the happier you are.

]]> By: Kare Anderson http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4874 Kare Anderson Tue, 05 Jan 2010 18:34:16 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4874 Customer service is providing the kind of support your kind of customer most values at such a level of excellence that they can't resist telling others.... (that's what Phil G. exudes too ;-) Customer service is providing the kind of support
your kind of customer most values
at such a level of excellence
that they can’t resist telling others….
(that’s what Phil G. exudes too ;-)

]]> By: Richard Shelmerdine http://www.philgerbyshak.com/customer-service-is/comment-page-1/#comment-4863 Richard Shelmerdine Mon, 04 Jan 2010 16:32:11 +0000 http://www.philgerbyshak.com/customer-service-is/#comment-4863 The golden rule of treat others as you would like to be treated is a great one. The golden rule of treat others as you would like to be treated is a great one.

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