Customer service is really simple. It’s all about you.
No, not you, the person giving customer service. YOU the customer.
Focus on YOU, and you’ll delight your customers. What is YOU?
Y – Yes.
Every customer likes to hear yes. Say yes more than you say no.
O – Outcome focused.
The desired outcome is a successful transaction of the product or service your customer needed.
U – Unique.
No two customers are exactly the same. What delights one might hack off another. Treat each customer uniquely.
Can you focus on YOU for just a little bit longer?
Thank YOU! 
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Hi Phil .. we do seem to get lumbered with everyone else and homongenised as one – but we’re unique humans .. each with different ideas, thoughts etc .. but we can be cheerful together – happy with the customer, and happy as the service provider.