Milwaukee Social Media Speaker - Professional Speaking - Coach
I was looking up what customer service meant to me, and what it means to others. Here’s what I discovered: "Customer service is the ability to provide a service or product in the way that it has been promised" "Customer service is about treating others as you would like to be treated yourself" "Customer service [...]
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Customer service is really simple. It’s all about you. No, not you, the person giving customer service. YOU the customer. Focus on YOU, and you’ll delight your customers. What is YOU? Y – Yes. Every customer likes to hear yes. Say yes more than you say no. O – Outcome focused. The desired outcome is [...]
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One of the most obvious, yet overlooked, points about customer service is to use your common sense when you’re making decisions. The immediacy of social media makes it even more obvious that this is overlooked. In honor of Customer Service Week, here are my 9 Ways to Deliver Common Sense Customer Service. First impressions matter [...]
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This week when you go to your favorite coffee shop, get your hair cut, talk to your cell phone or cable company, or even go grocery shopping, pause for an extra second and thank those who serve you. It’s Customer Service Week and all week over at Slacker Manager, I’m going to be sharing my [...]
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In honor of Customer Service Week, and because I’m doing a few speeches on customer service, I asked my LinkedIn network for their best customer service quote, and WOW, did they deliver. Here are a ton of great customer service quotes to read and to share. Please leave YOUR best customer service quote in the [...]
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This week is Customer Service Week, and I have 2 presentations I’ll be doing this week; one in person at Weber State University in Ogden, Utah (where I’m writing this post at the downtown Ogden Marriot) and for HDI via webinar (which you can sign up for free at HDI’s website. I hope you can [...]
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