Milwaukee Social Media Speaker - Professional Speaking - Coach
Today is the official launch day for my friend Stan Phelps’ new book What’s Your Purple Goldfish? 2 weeks ago I did a fantastic video interview with Stan to share with you today. Murphy’s Law being what it is, only Stan’s half of the audio was recorded. So rather than give you Stan answering questions [...]
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From Phil: What follows is an outstanding guest post from Lou Imbriano, author of the outstanding new book Winning the Customer. This is a fantastic article with a HUGE lesson for all businesses. Hope you enjoy it! I think most people would agree that there is much more bad or mediocre than exceptional customer service [...]
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NOTE from Phil: What follows is a guest post from Joseph Michelli, author of The Zappos Experience, among other books on the customer experience. It’s great advice for all businesses, large and small. When Products and Services Aren’t Enough Just a generation or two ago it was enough for employees to arrive early at the [...]
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My wife and I love great customer service! She manages a team of people who talk to medical professionals and support staff who are frequently very stressed out, and she works hard to help her team understand the impact of great customer service with their ultimate customers, the residents who are serviced by her customers. [...]
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Are you listening to what your customers need or are you just “hearing” what your customers need? You hear they need: Your services Your time Your talents Your products But is that what they really need? Deep down, I think they need more than that. They DESERVE more than that! Your customers need and deserve [...]
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