Can Your Business Achieve Operational Excellence – an interview with Kevin Duggan
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What is operational excellence, and how can your organization achieve operational excellence? While at first I thought this would be only for big business, in the 45 minutes (27 of which is below for your listening pleasure) I spent with Kevin Duggan, author of the new book Design for Operational Excellence, I realized this is DEFINITELY for small businesses.
Take 30 minutes and listen to Kevin’s insights about how you can use operational excellence in your business. Chances are, you’ll be very happy you did!
Phil Gerbyshak is the founder of the Make It Great! Institute, founded in 2006 to teach businesses and their organizations how to best use online technology to increase their bottom line, improve customer engagement, and increase employee loyalty. Additionally, Phil has written over 2500 articles and 3 books, his most recent book being #TwitterWorks, focusing on how small businesses and independent restaurants can use Twitter to effectively connect with their customers and potential customers. Phil has been interviewed to share his expertise the Wall Street Journal, the Daily Globe and Mail, USA Today, CBS SmartPlanet and many other publications online and offline.
Phil has written 1853 awesome articles.
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